Get in Touch with Our Support Team
Our dedicated customer support team is available to assist with account queries, technical issues, responsible gaming concerns, and general enquiries. We operate under strict UK regulations and are committed to providing prompt, professional assistance across all communication channels. Whether you require urgent help or have detailed questions about our services, we’ve structured our contact options to ensure your message reaches the appropriate department efficiently.
Direct Contact Methods
- Email: [email protected] for all written enquiries and formal complaints
- Telephone: +44 (0)20 7946 0958 available Monday to Friday, 9:00 AM to 6:00 PM GMT
- Live chat support accessible directly through our platform for immediate assistance
- Postal correspondence accepted at registered UK office address
Support Departments and Response Times
- Account and Login Issues: resolved within 24 hours
- Payment Queries: handled within 48 hours
- Responsible Gaming Support: priority response within 4 hours
- Complaints and Disputes: formal response within 8 business days per FCA guidelines
- Technical Problems: escalated support available immediately via live chat
Last updated: January 16, 2026